Policies and Shipping
Return Policy
ALL BICYCLE, E-BIKES, SUPER73, ONEWHEEL and anything considered a Bicycle sales are FINAL. No exceptions.
Cedar Creek Outdoors will accept returns of accessory or clothing product within 30 days of purchase with receipt, and with all packaging, new and unused. Must be able to put back on shelf to re-sell. Damaged or missing pieces, damaged packaging will all not be accepted. Worn or used clothing or shoes will not be accepted.
Winter hard goods (skis, snowboards, ski boots, snowboard boots, bindings, poles) are eligible for in-store credit only, if returned in new, unused condition with undamaged original packaging within 14 days of purchase, no exceptions.
Any return will be processed in the original form of payment with proper documentation. Any cash payments over $100 dollars will be paid via check that will be mailed out within 5-days of return approval.
Labor fees, such as custom wheel builds or other services, are non-refundable.
Cedar Creek Outdoors does not cover warranty, parts, or labor charges associated with bicycle brands we do not carry, or have dealer agreements with.
This may come at a shock to some, but we are not Costco or Amazon. We are a small family owned business, and cannot make returns on every item you feel you are the exception to.
Shipping Options
Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.
Due to our dealer agreements, some bikes may not be eligible for shipping.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
In-Store Pickup
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!